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Full details of the job.

Regional Product Manager - Africa and Indian Ocean
You will be contractually located to either our Witney office in Oxfordshire or Shepherds Bush office in London or Boston office in US, and typically a minimum of 3 days per week in the office is required.

About us
Audley Travel is an award-winning, consistently recognised tour operator that specialises in tailor-made travel in over 80 countries. Our clients come to us because we are the true experts of the region and use our knowledge to provide meaningful travel experiences. Our employees are passionate about travel and exploring other cultures.  In 2021, we proudly celebrated serving our travel clients for 25 years. Take a look at our video below to get a real taste of who we are and what we love doing:  

The role
As a Regional Product Manager to be responsible for enhancing the client experience. This will be via the delivery of inspiring and commercially focused product and relevant documentation within Africa and Indian Ocean area. The role requires pro-active collaboration with sales and non-sales teams across all source markets.

Key Responsibilities:
  • Strive to innovate and differentiate, delivering unique and exclusive product, that is market leading and inspires a desire to travel 
  • Ensure product depth and price breadth is maintained for all destinations 
  • Ensure all Health and Safety and responsible tourism requirements are met when sourcing product 
  • Build strong relationships with key suppliers to ensure we are working in partnership and under the best possible terms to procure sales 
  • Ensure clear and accurate tariffs are available for all Ground Handling Agents (GHAs)  
  • Promote a focus on product development and Audley experiences with Ground Agents to encourage initiative and research on our behalf 
  • Lead quarterly performance review meetings with key suppliers 
  • Build strong relationships with key suppliers to ensure we are working in partnership and under the best possible terms to procure sales 
  • Ensure clear and accurate tariffs are available for all Ground Handling Agents (GHAs)  
  • Lead quarterly performance review meetings with key suppliers 
  • Seek out, review and act on Country Specialist, supplier and client feedback to ensure product selection and documentation is accurate and in keeping with Audley standards 
  • In conjunction with the Operations department ensure all Health and Safety requirements are met when sourcing and developing product 
  • Uphold service level agreements for sales team interaction including response times and management of supplier failure issues 
  • Complete regular tender process in line with Audley procedure 
  • Negotiate favourable commercial terms complete with marketing/familiarisation (fam) trip support and override scheme 
  • Monitor costs and contracts comparing Ground Agents, direct contracts and competitor range to assess competitiveness and best fit for business 
  • Continually review options for the most effective fulfilment channels, including cost-loading, API, supplier portal and others 
  • Develop and manage a high-performing team who are viewed as the best in the industry 
  • Holding accountability with direct reports to deliver KPIs as a team 
  • Conduct 1-2-1s and quarterly performance reviews with direct reports to provide support and identify development/training needs. 
  • Manage cross functional relationships with internal stakeholders at Audley, representing your Product region 

About you
You will have knowledge of the tailor-made travel industry, ideally with a specialist tour operator, global supplier or GHA.

Additional experience required:
  • Be able to demonstrate innovative product development that delivers a unique and exclusive experience for Audley clients  
  • Be comfortable working within a matrix structure as part of a global team with multiple stakeholders 
  • Demonstrate knowledge and infectious passion about Africa and Indian Ocean region
  • Possess excellent interpersonal skills to build and influence key relationships within the business 
  • Ability to successful manage, engage and develop a high-performing team in an inspirational and encouraging way 
  • Demonstrates behaviours and attitudes to the rest of the team that embody the Audley values 
  • Passionate about keeping up to date with the latest industry trends and news  
  • Good analytical skills understanding the importance of profits/performance 
  • Be able to communicate effectively at all levels 

What you’ll get in return 
  • Holiday - 25 days rising to 30 days with length of service
  • Hybrid working
  • A day off for your birthday
  • A day off for volunteering to support a charity, local support group or community work of your choice
  • Healthshield health cash plan - money back for costs associated with everyday healthcare (including optical, dental, medical, prescriptions, physio), and access to medical and wellbeing resources such as a GP service, employee assistance programme and counselling
  • Enhanced family leave 
  • Enhanced pension scheme
  • Life insurance
  • Discounted Audley trips (for you and your friends & family) and exclusive access to staff travel discount websites 
  • Gympass – a wellbeing platform that gives you unlimited, discounted access to top gyms, studios, and wellbeing apps
  • Benefits Platform – a reward scheme that gives you discounts and cashback with hundreds of retailers
  • Sabbatical leave 
  • Long service awards 
We believe it's our people that make the difference and who build Audley into the success it is today. We pride ourselves on enabling people to reach their full potential through promoting and celebrating a diverse and inclusive working environment.

United Kingdom
Hybrid; London; Witney
Dependent on Experience
20 Sep 2023