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Job Details: Concierge Specialist - Work Placement

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Global Travel Advisor - Student Work Placement

Are you looking for the perfect placement to help you complete university with real work experiences?  This 12-month Work Placement position will allow you to do just that!  You will join our Concierge team where you will offer exceptional service to our clients, helping them to create memorable travel experiences across the globe whilst gaining invaluable work experience to assist your studies!

About us 
Audley Travel is an award-winning, consistently recognised tour operator that specialises in tailor-made travel in over 80 countries. Our clients come to us because we are the true experts of the region and use our knowledge to provide meaningful travel experiences. Our employees are passionate about travel and exploring other cultures.  This year, we are proud to be celebrating 25 years of travel.  Take a look at our video below to get a real taste of who we are and what we love doing: 

The role 
As part of our Concierge team, you will work directly with our clients to understand their interests, when they would like to travel and their budgets to then signpost them to the appropriate destinations to travel to!  You’ll develop a general knowledge of all the destinations that we offer and gain sales and influencing skills to ensure that you are able to research and recommend the most appropriate destination for our clients, whilst communicating the value of booking with us; creating advocacy for the Audley brand and our way of working from the outset. 

Key responsibilities include: 

  • Act as the first point of contact for the enquiries, contacting our clients to establish their preferences and requirements for their trip 
  • Using your own knowledge, and where necessary, gaining feedback from our sales programmes, to recommend suitable options for your client that show you have listened to their requirements  
  • Take ownership of all enquiries, acting as a single point of contact for that client from the moment they enquire up until they are passed into our sales teams 
  • Use a variety of sales techniques to move the general enquiry to a destination specific lead 
  • Ensure a high level of enquiry conversion through excellence in product knowledge, sales techniques, the quality of your interactions with clients, your level of service and your passion for Audley Travel and what we offer 
  • Attend client events as required and be a champion for Audley Travel’s brand and values 

Audley Travel operates a 7-day week experience for our clients. Working with us, you can expect the majority of your time to be worked between the hours of 9am – 5:30pm Monday to Friday, alongside one evening per week. In addition, you will be expected to work weekends with corresponding days off during the week. To help you continue to plan your personal lives, we share these rota’s one quarter in advance.   

About you 
You are looking to work and develop experience in a customer facing environment, delivering high levels of service and gaining broad experience within the Travel industry. You’re a committed team player with a desire to work to the highest of standards. 

Additional experience required: 

  • Able to analyse any potential issues and problem solve effectively 
  • Strong planning and organisational skills 
  • Attention to details and administration skills 
  • MS Office skills 
  • Strong communication and interpersonal skills 
  • Able to work under tight deadlines 

What you’ll get in return  

  • Holiday – 25 days 
  • A day off for your birthday  
  • Smart Working – This provides the opportunity for all of our employees to have more choice and flexibility when it comes to deciding where, when and how we work within the UK  
  • Healthshield health cash plan  
  • PERKS Benefits Platform – access to discounts and cashback with hundreds of retailers  

We believe it's our people that make the difference and who build Audley into the success it is today. We pride ourselves on enabling people to reach their full potential through promoting and celebrating a diverse and inclusive working environment. 

United Kingdom
Hybrid; Witney